FAQ
How do we order?
Orders must be made via our online enquiry form.
Once an enquiry is made we will respond with a quote or futher information. If you accept your quote simply finalise with payment and youa re all booked in. All relevant information such as pick address, order details, payment methods and conditions of payment are on your invoice.
Your order is not locked in until a deposit is paid.
Can we come in a view your cupcakes?
Our retail store is located at 66-68 Payneham Road Stepney. We do not have cupcakes in store to view but you are welcome to come in to chat about your delicious needs. All of our cupcakes can be viewed on our website and social media galleries.
How far in advance can we order?
All orders are subject to availability.
What size are your cupcakes?
Mini Cupcakes = 2 bite size cocktail size
Standard cupcakes = enough for 1 to satisfy any cupcake craving
What is your minimum order?
All sweetness must be ordered by the dozen per flavour.
Maximum of 4 flavours per order.
How are our cupcakes decorated?
Unless specified all cupcakes are iced with cream coloured buttercream icing in a high swirl pattern. If you require a colour or specific icing technique please include this information in your email enquiry.
Can we have custom made toppers on our cupcakes?
Due to being so busy with daily orders we no longer offer custom made fondant toppers.
Edible images and corporate logo are always available to order. We also offer acrylic cupcake toppers.
Can I pick up my cupcakes and where are you located?
Pick up location: 66 - 68 Payneham Road Stepney
How much is delivery and where do you deliver to.
$15 Monday to Friday
Pick up only on Weekends.
Delivery within 15km of Stepney, $1 extra per km after that.
Deliveries over 15km are subject to order size and availability.
If your delivery is to a private address and a gift, you must provide a very accurate delivery time as we are unable to leave the cupcakes at the door or re-deliver.
What time do you deliver?
Delivery hours: 8am - 10am/2pm - 4pm Monday to Friday
A person must be present on delivery
If your delivery is to a private address and a gift, you must provide a very accurate delivery time as we are unable to leave the cupcakes at the door or re-deliver.
How do I pay?
Once your order is received an invoice is issued with all payment details.
We accept PayPal, bank transfers, AMEX, VISA and Mastercard payments.
A deposit must be paid to secure your order date with full payment received 7 days prior to delivery/collection.
Further payment details can be found on your invoice upon booking our service.
Do you use packet mix?
Absolutely not!
We bake all of our cupcakes from sctrach using the best possible ingredients around!
How do we arrange for edible images on our cupcakes?
We require you to email us your image in as high resolution as possible post ordering.
We print the images you send so the quality depends on the images you provide...
Do you make cakes?
Our sister business Cristarella Cakes will very happy help with your cake needs.
Do you offer stand hire?
We certainly do but ONLY with a cupcake order.
We have a number of acrylic stands for hire with your cupcake order. We have round and square, from 3 to 7 tiers.
Cost is $20
Terms of hire: Stands must be returned in person within 3 days post event. A fee of $20 is charged per day for late stands. If the stand is not returned in its original undamaged conditon a fee of $150 will apply to replace the stand.
Can you make gluten free, vegan and nut free cupcakes?
We can make gluten free, vegan and nut free cupcakes but please note we process all of our cupcakes on the same machinery and we use nuts, eggs and flour in the studio regularly.
We wash down all or our equipment prior to baking all cupcakes but please note there may be trace nuts, flour and eggs.
We do not reccommend our cupcakes for anyone with severe nut or egg allergies and those with Coeliac Disease.
Do you supply packaging for your cupcakes?
We certainly do. All cupcakes are packaged and ready for collection or delivery in a cupcake box or tray. All cakes are supplied in a recycled box to reduce our wastage.
